FAQ’s

How does it work?

Browse our collection online. Once you have found an item that you like, select the size to check its availability on the calendar. Select the date you wish to receive the dress and make the booking. We suggest you select a date 1-2 days prior to the event.

For Brisbane clients, we offer a try on service at our studio. You may place your order at the time of your try on and can take the dress home with you, or we will post it to you if your event is at a later date.

How Long can I hire the Garment?

You may hire the garment for 4 or 8 days. If you require it for longer, you may arrange that with us.

Can I Try the Dresses on prior to my event?

We offer try ons for our Brisbane clients. To arrange an appointment, please email us at hello@myrunwayau.com.au.

What if the Garment doesn’t fit?

If your garment does not fit or the style is not what you are after, please email us immediately upon receiving your item at hello@myrunwayau.com.au. We will endeavour to send an alternative style or size, subject to availability and subject to courier service availability. In this instance, you will be responsible for the shipping charges. You must return the garment unworn in the return satchel provided within 24 hours of receiving the garment.

Alternatively, we can provide you with a store credit equal to the hire amount minus the postage costs.

What if I damage the Garment?

If you have damaged the garment, please email us at hello@myrunwayau.com.au. We have a team that will be able to clean and repair most damages, however if the damage is deemed beyond normal wear and tear, you will be responsible for the cost of repairing the garment if it is repairable. If the garment cannot be repaired, you will be responsible for the charges as outlined in our Terms and Conditions.

Where do you deliver?

We deliver Australia wide.

How much is Postage?

We offer free postage to all our clients Australia wide.

When is the latest that I can order to receive the dress this weekend?

If you are located within Australia Post’s next day express delivery network, and place your order before 2PM on Thursday, we will ensure your item is dispatched that night to ensure it reaches you by Friday.

If you are located in Brisbane we can arrange to have the item delivered to you on Saturday for an additional cost of $10, if you place an order by Friday 11PM.

How do I return the Garment?

To return the garment, place it in the addressed return satchel provided to you and lodge over the counter to an Australia Post Outlet (recommended) or into the yellow Express Post Box by 5pm on your return date.

What if I Return my Garment Late?

We rely heavily on our garments being returned on time so that they are cleaned and available to send on time for our next client. By returning you garment late, you may be affecting another client’s outfit for the weekend, so we cannot stress the importance of returning your garment on the last day of your hire. If, for any reason you do return the garment late, please contact us at hello@myrunwayau.com.au.

For every day your garment is late, you will incur a $30 late fee, up to the RRP +$30 of the garment.

What if I Lost my Return Satchel?

If you have lost the return satchel provided to you, it is your responsibility to return the garment to us via your chosen courier method. You must email us hello@myrunwayau.com.au with the tracking number. We highly recommend you return the garment via Australia Post Express post to avoid any late fees.

What if my Rental Period ends on a Sunday or Public Holiday?

If your rental period ends on a Sunday or a Public Holiday, please return your item on the next business day prior to 5pm.

Alternatively, you may still return the item to an Australia Post Yellow Express Post Box on the day of your return, and the item will be scanned the following day.

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